FoodTec Support - supporting you and your business
FoodTec Support gives you choices to suite your store. FoodTec give you end to end support.
Support you can reply on - from Basic support, to Enterprise support level systems.
FoodTec Support is the only point of call for any question or issue that may arise. With everything integrated from Phones, Credit Card processing, Printers and Registers, there is no other 3rd party products that may fail and cause you headaches. We are ready to support your business from the 1st day, everyday.
FoodTec Solutions Support Plan Options Summary
| Phone and Online Support Hours | Basic | Standard | Enterprise |
|---|---|---|---|
| During Office Hours 9 AM - 6 PM | X | X | X |
| Evening Support 6 PM - 11 PM | X | X | |
| Weekends | X | ||
| Other Services | Basic | Standard | Enterprise |
| Hardware Troubleshooting | X | X | X |
| Failover | X | X | |
| Free Video Surveillance | X 1 Camera | X 3 Camera | X 6 Camera |
| Paging | X | X | |
| System Monitoring | X | X | |
| Loaner Program | X | X | X |
NB: Support plans do not cover service for Virus, DSL, New Purchases, and non-FoodTec hardware/software issues. See contract.